All the insights from our 2026 Corporate Conference

On Saturday, we welcomed over 100 Corporate Travel Counsellors, support colleagues, and supplier partners to The Vox, Birmingham for a conference that celebrated connection, learning, and the power of shared stories — all core values that define what we do at Travel Counsellors.

This wasn’t just a gathering — it was a showcase of the journeys, achievements, and ambitions that make our community exceptional.

Inspiring growth – Stories that drive success

In today’s fast-moving business travel landscape, clients need more than bookings — they need confidence that someone is always there to guide them, anticipate challenges, and provide tailored solutions.

At the conference, we heard real stories from our Travel Counsellors: navigating last-minute disruptions, proactively managing complex travel programmes, and consistently exceeding client expectations. These stories are not just inspiring — they reflect the meaningful impact you can have by joining our community.

As a Corporate Travel Counsellor, you’ll help clients experience:

• Confidence: knowing someone has their back, whatever the situation
• Proactive support: identifying solutions before problems arise
• Trusted partnerships: building relationships that understand their business goals and priorities
• Smart technology and human touch: combining innovation with empathy for truly personalised service

The balance of technology and human expertise

Business travel is becoming increasingly digital, with AI and automation shaping how the industry works. But at Travel Counsellors, we know technology alone doesn’t create exceptional client experiences.

One of the key takeaways from the conference was how we’re embracing innovation and investing in our platform, ensuring our Travel Counsellors have the tools they need to deliver exceptional service. But what defines us is how that technology is used — to enhance, not replace, the empathy, intuition, and personal relationships that sit at the heart of every client interaction.

Learning from inspiring speakers

Alongside insights from our support colleagues, two inspiring speakers also graced the stage. Kineta Kelsall from School of Social, who will be helping to deliver our ‘Supercharge Your Socials’ training, and Sara Davies, our Growth and Entrepreneurship Partner. Sara highlighted the importance of resilience, authenticity, and strong relationships as the foundations of long-term success, as she was joined on stage by three of our fantastic business owners for an inspiring panel discussion.

Experience the power of our community

In an industry leaning ever more toward automation, we stay focused on what matters most: people.

If you’re looking for a career that combines smart technology, personal impact, and the opportunity to build meaningful client relationships, Travel Counsellors is the place for you.

Start your journey with us today — book your place at one of our Discovery events to find out what sets us apart from other TMCs.